Pre-Sale FAQ

Active license holders have full access to our priority support. Simply log into your account on relevanssi.com, go to the Help Center and open a support ticket. We aim to reply within 48 business hours (usually much faster).

Relevanssi Premium is a powerful search engine replacement for WordPress. It replaces the default WordPress search with a much more accurate, relevant, and faster search experience, including advanced features such as PDF indexing, user profile search, taxonomy search, and more.

The free version of Relevanssi already offers significantly better search results than the default WordPress search. Relevanssi Premium adds many advanced features, including PDF content indexing, user profile search, taxonomy term search, better relevance tuning, support for custom post types and fields, and priority customer support.

Relevanssi Light is a lighter version with fewer features but significantly better performance on large sites or weaker hosting. Relevanssi Stemmer improves search quality for specific languages, and Relevanssi Live Ajax Search provides real-time search suggestions as users type.

Relevanssi Premium is sold as a one-time payment. An Annual license gives you one year of updates and priority support. A Permanent (Lifetime) license gives you lifetime updates and support for the current major version. There is no automatic recurring subscription.

Yes. We offer special discounts for registered charities, non-profit organisations and educational institutions. Please contact us at hello [at] relevanssi.com with your details.

We do not offer a trial version of Relevanssi Premium. However, we provide a full 30-day money-back guarantee. You can purchase the plugin, test it thoroughly, and request a refund if it does not meet your needs.

Yes. We offer a 30-day, no-questions-asked money-back guarantee. If you are not completely satisfied with Relevanssi Premium, simply contact us within 30 days of purchase and we will refund you in full.

Payments are securely processed by Paddle.com. They accept credit cards, PayPal, Apple Pay, SEPA direct debit and many other local payment methods worldwide.

Your plugin will continue to work with the last version you downloaded. However, you will no longer receive updates or priority support. You can renew your license at any time to regain access to updates and support.

Relevanssi can index posts (including custom post types), user profiles, and taxonomy terms. If your data is stored in a completely separate database table, it cannot be indexed directly by Relevanssi.

Yes. Relevanssi Premium can read and index the text content of PDF files and other attachments. This powerful feature is performed on our secure external servers, ensuring fast and reliable indexing without putting load on your own server.

Relevanssi works with almost all WordPress themes and the vast majority of plugins. Popular themes like Divi, Avada, and Genesis, as well as plugins such as WooCommerce, ACF, and WPML, are fully supported. In rare cases, minor adjustments may be needed for perfect compatibility. Check out all known compatible themes and plugins

Yes, but it depends heavily on your hosting environment. On good hosting with sufficient resources, Relevanssi can handle hundreds of thousands or even millions of posts. On shared hosting with limited resources, performance may become an issue above 30,000–50,000 posts. In such cases we recommend Relevanssi Light.