Support

Before asking for help, please check the Knowledge Base to see if your question is answered there. Make sure you read the most important Relevanssi troubleshooting tip, because it will solve ~90% of Relevanssi problems.

If you’re having problems with the search results, the first thing you’ll be asked for is your search results template. Please put your search results template (usually in the file search.php in your theme folder) in a Pastebin and mention the link with your question to speed up the process of solving your problem.

The form will send a copy of your question to your email address. Feel free to ask questions in English or in Finnish.

Frequently asked questions – check these before asking

  • Getting a ‘Key xxxxxx is not valid’ error when indexing attachments? Our servers sync API keys once per hour. Wait a while, then try again, and it should work within an hour.
  • There’s an error when you try to activate Relevanssi Premium. You have free version of Relevanssi still active. Deactivate that, activate Premium, then uninstall the free version.
  • PHP Warning: A non-numeric value encountered in… You have empty values for weight settings in Relevanssi Searching tab. Make sure every weight setting has a number (even 0) in it.

Instead of telling us “X doesn’t work”, please be more specific. Tell us what do you expect to happen, and what actually happens. That’ll save us time, because that would be the first thing we’d ask.

If you have an active Premium account and are logged in, a support contact form will appear above. If you don’t have a support account, please post your questions at the WordPress.org support forum. I monitor the forum and will answer questions posted there, as far as my time permits.